Legal

We collect information you provide directly to us, including:

• Name and email address (when you sign up or contact us)
• Payment information (processed securely by Stripe — we never store your card details)
• Athletic goals, training history, and health information you share with us as part of our coaching service
• Communications you send us via email or our contact form

We also automatically collect certain technical data such as your IP address, browser type, and pages visited, via standard web analytics tools.

We use your information to:

• Deliver and personalise our coaching services
• Process payments and manage your subscription
• Send you training content, updates, and communications relevant to your program
• Respond to your enquiries and provide support
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

All payments are processed by Stripe, a PCI-DSS compliant payment processor. Your financial information is transmitted directly to Stripe and is never stored on our servers. Stripe's privacy policy is available at stripe.com/au/privacy.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you cancel your coaching program, we may retain certain records for up to 7 years as required by Australian law.

Under Australian Privacy Law (Privacy Act 1988), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise these rights, contact us at contact@geneconvery.com.

Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though this may affect some website functionality.

We use the following third-party services which may process your data:

• Stripe — payment processing
• TrainingPeaks — training plan delivery
• Google — email communications

Each provider operates under their own privacy policy and data protection standards.

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no internet transmission is completely secure and we cannot guarantee absolute security.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@geneconvery.com.